Before you order, please take a moment to read the terms and conditions to ensure you're clear on how each way of getting your tree works.
Free Pick Up
- Please arrive at the location and between the pick-up times you've selected.
- You will personally choose your tree upon arrival.
- We will only hold your tree for the date and time slot you've booked.
- Trees not picked up during your selected window may be resold. While we will do our best to find you a replacement, this may not be available until our next delivery.
- Your tree doesn't come with a stand, you need to add this separately to your cart.
Delivered
- All trees are handpicked by our team.
- Delivery is to your front door only. For apartment blocks, delivery is to the foyer only.
- Drivers will not set up your tree for you.
- Trees will be delivered on one of the dates you select at checkout, between 7am – 8pm.
- You will receive a message at least 2 days before delivery with your 3-hour delivery window.
- If you are not home, your tree will be left in a safe place, with the base cut and placed in a bucket of water. Please make every effort to be there for your delivery time.
- Your tree will be netted where possible.
- Trees do not come with stands. Make sure to add a stand to your cart if needed.
Delivered & Set Up
- All trees are handpicked by our team.
- Our team will set up your tree for you.
- Trees will be delivered on one of the dates you select at checkout, between 7am – 8pm.
- You will receive a message at least 2 days before delivery with your 3-hour delivery window.
- If you are not home, your tree will be left in a safe place, with the base cut and placed in a bucket of water. Please make every effort to be there for your delivery time.
- We cannot offer a refund for the set up if you are not home when we deliver the tree.
- Your tree will be netted where possible and taken out of the net for set up.
- Trees do not come with stands. Make sure to add a stand to your cart if needed.
Preparing for Set Up
To make things smooth and stress-free, please have the following ready:
- Tree stand: If you're providing your own, ensure it's set up and ready. (We'll have spare stands available if yours doesn't fit.)
- Clear space: Please clear the area where you'd like the tree placed before we arrive.
Contact details
Business name: Pickatree
Email: pickatreesydney@gmail.com
Phone: 0404 824 285
